Our Aim: Mighty Cleaning Group is committed to providing a quality service for all of our customers. One of the ways in which we can continue to look to improve our services is by listening and responding positively to all complaints, and by putting mistakes right immediately on first contact.
Therefore We Aim To Ensure That:
Making a formal complaint is as easy as possible without any delays.
We respond in the right way – for example, with an apology, or an explanation where we have got things wrong, or information on any responsive action taken etc.
We treat a formal complaint as a clear sign of dissatisfaction with our service which calls for an immediate response from one of our business partners.
We learn from complaints, and review annually our complaints policy and procedures. And use them to improve our services to you
We deal with it promptly, politely and confidentially to reduce any further inconvenience.
Our formal complaints procedure is intended to ensure that all complaints are handled and dealt with fairly, consistently and wherever possible resolved to the complainant’s satisfaction.
Mighty Cleaning's Responsibilities Will Be To:
Acknowledge the formal complaint Via one of our business Partners immediately.
Deal sensitively and reasonably with the complaint.
Take immediate action where appropriate to do so.
Record all activity against both the site report and individuals concerned.
Respond within 24 hours where possible to do so.
A Complaint's Responsibility Is To:
Bring their complaint to Mighty Cleaning Group attention as soon as the issue arises, usually by next working day at the latest to allow a fresh and immediate response to a situation and to allow for a investigation to take place.
Raise concerns either by email, by telephone, in person or by letter.
Explain the problem as clearly and as fully as possible giving as much detail as possible to aid in any investigation if needed.
Allow Mighty Cleaning Group a reasonable time to investigate any complaint made to allow a fair and equal outcome.
Confidentiality: Except in exceptional circumstances, every attempt will be made to make sure that both the complainant and Mighty Cleaning Group maintain confidentiality throughout any investigation.
Monitoring and Reporting: Mighty Cleaning Group monitors all our complaints so that we can review all previous issues and provide a better service for you.